Blog Guidelines

Contacts / Connections

Communities / Discussions Library / Resources

General | Top

Q: What is my username/password?
A: Attorneys licensed in Arkansas will use the Supreme Court ID (aka Bar Number) as the username.  Others will use the email address used to create your user account.  If you have forgotten your login credentials or need assistance with your login information, click here.

Q: How do I update my contact information?
A: From your profile page, click "Edit Contact Information."  You will update your contact information on To return to the ACE community site, once you have edited and saved the desired information, click on the "Go to Your Community" image on the left hand side of your member portal on

Q: How do I control what information is visible in My Member Directory Profile?
A: Go to "My Profile”>"My Account">"Privacy Settings". This will let you control what information is visible to whom. After you’ve made changes, click the “Save” button at the bottom of the page.

Contacts / Connections | Top

Q: How do I find other members?
A: Click the “Directory” link found in the main navigation bar. The Directory lets you search for other members based on:
  • First and/or last name
  • Company/Institution name
  • Email address

Click the “Advanced Search” tab to increase your search to:

  • City
  • State
  • Country
  • Community
  • Education
  • Areas of Practice
  • Multi-State Licenses
Q: How do I add contacts to my contact list?
A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add contacts to my contact list?
A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

Communities / Discussions | Top

Q: What are communities?
A: Communities allow you to participate in discussions and share resources with other members.

Q: What communities do I already belong to?
A: Go to “ACE” in the main navigation bar. Select “My Communities” to view the communities you’re currently a part of. You can also view this information under “My Profile,” just underneath your photo.

Q: How do I join/subscribe to a community and the affiliated Discussion Group?
A: Hover over “ACE” and click on “All Communities" to see a complete list of available communities. You must be appointed/elected to be a member of a Committee or Governing Entity.  To join a section, complete the additional membership form and submit payment to join section(s).  Please allow up to one full business day for access to your new community.

Q: How can I control the frequency of emails I receive?
A: Under “My Profile” > “My Account”>"Community Notifications" you can modify your community notification settings. By default, all notifications are set to digest.

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
  • Plain Text: this format removes all HTML formatting from discussion emails and are delivered in plain text.
Q: How do I leave a community or unsubscribe from a discussion?
A: Go to “My Profile” > “My Account”>"Community Notifications".  Here, you will see a list of available communities and those to which you’ve subscribed. Select “No Email” for the discussions you wish to leave and click the “Save” button at the bottom of the page. 

Q: How do I respond to others’ posts?
A: Click “Reply to Discussion” to send your message to the entire community or “Reply to Sender” to only send your message back to the sender; both links are located to the right of the post. We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.

Q: How do I start a new discussion thread?
A: From the homepage, you can select "Post a Discussion" or you can go to a specific community and click "Post a Message".  From an email (HTML version) for a particular discussion forum, you can use the “Post New Message” link found directly under the discussion header at the top of the message.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?
A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to “My Profile” > “My Account”>"Community Notifications" and select the “Plain Text” format option for each community. Be sure to hit “Save” at the bottom of the page once you’ve made this change.

Q: Can I search for posts across all the communities?
A: Yes. At the top of the page, you will see a search box surrounded by a gold border.  You can search based on keywords in the main search box.  To do an advanced search, use the drop down arrow next to the search box and click "Show Advanced Search" to expand your search to by additional criteria such as dates, authors, keywords, specific communities, discussions, or libraries.

Q: How do I see a listing of all of the posts to a specific Community?
A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show original message” at the bottom of all of the posts in a thread will display the original message that started that discussion. 

Libraries | Top

Q: How do I find resources that may have been uploaded by other members?
A:  If you know which library the resource might be located in, find the community on the appropriate communities page. Click through the community's landing page, then click on the “Library” tab . If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

Q: Can I search for specific file types?
A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search."  Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

Q: How do the libraries get populated?
A: The libraries are populated in two ways: You can upload documents directly by using the “Share a Resource” link on the homepage or by navigating to a specific community and clicking the Library tab, and then "Create New Library Entry". Library resources are not required to be associated with a discussion. Alternately, when you include an attachment in a discussion post, the system automatically places it in the library.

Q: How do I upload a file?
A: Select the “Share a Resource” link found on the homepage or "Create a new library entry" on any community's library page. Please note that uploading a document is done in a few steps, and each step must be completed before you can move on to the next:
  • Choose a title for your document, include a description (optional), select the library to which you’d like to upload it, select a folder to which you’d like to upload it (optional) and choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Then click “Next.”
  • Browse and upload your file. Click “Next” if you want to add tags to your file or click “Finish” (you may have to scroll down to access these buttons).
Q: What kind of files can I upload?
A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

Q: What are the “tags” for?
A: Tags are another way of organizing and searching for documents. You can help others find the file you uploaded by including tags when you upload it. There are many pre-loaded tag categories to choose from.